knock Casino & Sportsbook FAQ

KYC (Know Your Customer) verification on knock requires three documents: a valid government-issued ID (such as a national ID card or passport), a recent selfie holding your ID, and a proof of address (utility bill, bank statement, or rental agreement from the last three months). Your ID must be current and legible. The selfie must show your face clearly alongside your open ID document. Your proof of address must display your full name and current residential address.

We verify these documents within 24 hours of submission. If any document is unclear or incomplete, we will request resubmission. Once verification is complete, you may deposit funds and access all game categories on knock.

Withdrawal requests on knock are reviewed within a standard verification window. Processing time depends on your payment method and bank processing times. Withdrawals to DANA, e-wallet, mobile banking, and local payment typically complete within one business day. Bank transfers to online payment, e-wallet, mobile banking, or local payment may take one to three business days depending on the receiving bank. online payment and e-wallet withdrawals process similarly to mobile wallets.

Your first withdrawal to a new bank account may require additional verification, which may extend the review period. We will notify you by email if additional information is needed. Withdrawals are subject to verification windows and may be held pending compliance review if we detect suspicious activity.

No. We at knock allow one account per person. You may not open multiple accounts using the same identity, email address, phone number, or payment method. If we detect duplicate accounts, we will close all accounts associated with that identity and may forfeit funds.

If you forget your password or lose access to your account, contact our support team instead of creating a new account. We can reset your password, recover your account, or unlock your access. Creating duplicate accounts violates our Terms & Conditions and may result in permanent account closure.

We at knock respond to support queries during our business hours (08:00 – 22:00 Indonesian time, seven days a week). Email queries typically receive a response within 24 hours. Live chat queries are answered within subject to verification during operating hours. If you contact us outside business hours, your query will be answered the next business day.

For urgent account issues (such as forgotten passwords or blocked accounts), we recommend using our live chat feature. For general questions or feedback, email works well. Both channels are staffed by our support team based in Indonesia.

We at knock offer a welcome bonus on your first deposit. The offer structure includes a match component and is subject to wagering terms. To claim the welcome offer on knock, you must complete account verification first. Then, make your first deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. The bonus is credited to your account automatically after your deposit clears.

The bonus must be wagered a specified number of times before you can withdraw it as cash. Terms apply — review the welcome offer details in your account or contact our support team for the current terms. Bonuses may vary and are subject to change.

We at knock do not charge deposits or withdrawal fees. Any fees applied to your transaction are set by your payment provider (bank or wallet). For example, if your bank charges a transfer fee or if online payment applies a cash-out charge, that fee is deducted from your transaction amount by your payment provider, not by knock.

We recommend checking with your bank or wallet provider about their fees before making a deposit or withdrawal. e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking each have their own fee schedules. Our payment process displays your net amount before confirmation.

We at knock protect your personal information using industry-standard encryption and secure servers. Your data is encrypted during transmission and stored with restricted access. Our Privacy Policy details how we collect, use, and safeguard your information. We do not share your data with third parties except for payment processing, identity verification, and legal compliance.

Your account on knock is further protected by your password and optional two-factor authentication. Never share your login credentials with anyone. If you suspect unauthorized access, change your password immediately and contact our support team. We recommend using a strong, unique password and securing your email account.

We at knock offer five main game categories: (1) Football markets including Liga 1, Piala AFF, Champions League, and Premier League; (2) Live-dealer tables such as blackjack, roulette, baccarat, and Dragon Tiger with professional dealers; (3) Slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; (4) Esports markets covering Mobile Legends, Free Fire, and PUBG Mobile; (5) Additional markets for MotoGP and badminton tournaments.

Each category offers different market types and odds. Football covers match winner, total goals, and handicap betting. Live dealers stream from our studios with real-time interaction. Slots operate with random outcomes. Esports markets track tournament and match-level wagering. New markets are added regularly during major tournaments.

We at knock operate only where local law permits. We do not claim to be licensed in any specific country or jurisdiction. Our services are available to users in supported regions where online gaming is legal or otherwise permitted under local law. Users are responsible for verifying that access to knock complies with the laws of their own jurisdiction.

We maintain geolocation controls and may restrict access from certain regions if we determine service provision would violate local law. If you are unsure whether knock is available in your area, we recommend consulting a local legal advisor or contacting your relevant regulatory authority before opening an account. Our Legal Notice page contains more details on jurisdiction restrictions.