knock Privacy Policy

This page describes what we collect when you use knock and how we keep that data protected. We at knock take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place wagers on our sportsbook and games, you share personal information with us. We are committed to handling that information transparently and securely.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. We do not sell your data to third parties for marketing purposes. We use your information only to operate knock, process your transactions, verify your identity, and communicate with you about your account and our services.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team via email or live chat. This policy applies to all knock members and visitors to our website.

What data we collect on knock

We at knock collect different categories of information depending on how you interact with our platform. When you register, we collect your full name, email address, phone number, date of birth, and government-issued ID number. This information is mandatory for account creation and identity verification.

When you use knock, we collect information about your activity: wagers placed, games played, amounts wagered, outcomes, your account balance, login times, and IP address. We also collect device information — your browser type, operating system, and device identifier — to detect fraud and ensure platform security.

We may collect additional information if you contact our support team, participate in promotions, or provide feedback. This includes the content of your messages, your account history, and any documents you submit for verification purposes.

• Identity data: name, date of birth, ID number, address.
• Contact data: email, phone number.
• Payment data: payment method, deposit and withdrawal amounts, transaction history.
• Activity data: wagers, game play, account balance, login times.
• Device data: IP address, browser type, operating system, device ID.

How we use your data on knock

Second, we use your data to verify your identity and comply with anti-money-laundering and know-your-customer regulations. We are required by law to confirm who you are before allowing you to wager and withdraw funds. This protects both you and us from fraud and financial crime.

Third, we use your data to detect and prevent fraud, abuse, and unauthorized access. We monitor for suspicious login patterns, duplicate accounts, bonus abuse, and other red flags. If we detect unusual activity, we may freeze your account temporarily and contact you for confirmation.

Fourth, we use your data to communicate with you about your account, promotions, and service updates. We send emails about bonus expirations, tier changes, and new features. You can manage your communication preferences in your account settings.

We do not use your data to build marketing profiles or sell to third parties. We do not share your information with external advertisers or data brokers.

Identity verification

We use your name, ID, and address to confirm you are who you claim to be and comply with anti-money-laundering law.

Fraud detection

We monitor your IP address, login patterns, and account activity to detect unauthorized access and abuse.

Service delivery

We use your payment and activity data to process transactions, calculate tier status, and deliver knock games and markets.

Communication

We use your email and phone to send account notifications, promotion updates, and support responses.

Third-party processors and data sharing on knock

We at knock work with third-party service providers to operate our platform. These processors handle specific functions on our behalf but do not own or control your data.

Our identity verification provider receives your name, ID, and address to confirm your identity against government records. This provider is a specialized compliance vendor and does not use your data for any other purpose.

Our hosting provider stores our servers and databases. Our servers may be located outside your jurisdiction — for example, in Singapore or another Southeast Asian data centre. Your data is encrypted in transit and at rest.

We do not share your data with marketing partners, data brokers, or external advertisers. We do not sell your information. We may share aggregated, anonymized data (such as "many active users in Jakarta") for analytics purposes, but this data cannot identify you.

We may disclose your data if required by law — for example, if a court orders us to provide information for a legal investigation. We will notify you of such requests unless legally prohibited from doing so.

Your rights and data access on knock

We at knock recognize your rights regarding your personal data. Depending on your jurisdiction, you may have the right to:

• 1
  Access your dataRight

  Request a copy of all personal data we hold about you. Contact our support team with your request.

• 2
  Correct inaccurate dataRight

  If your name, address, or other information is incorrect, we will update it upon request.

• 3
  Delete your accountRight

  Request permanent account closure. We will delete your data subject to legal retention requirements.

• 4
  Opt out of marketingRight

  Manage your communication preferences in your account settings to unsubscribe from promotional emails.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days. Some requests may require additional verification to confirm your identity.

Cookies and tracking on knock

We at knock use cookies and similar tracking technologies to operate our platform and improve your experience. Cookies are small files stored on your device that help us remember your login status, preferences, and activity.

We do not use cookies to track you across other websites. Our cookies are limited to knock.best and do not follow you to external sites.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect your ability to use knock fully.

Data retention and security on knock

We at knock retain your data for as long as necessary to operate your account and comply with legal obligations. After you close your account, we retain certain data (such as transaction records) for a minimum of five years to comply with anti-money-laundering regulations. We then delete or anonymize your data.

We protect your data using industry-standard encryption and security practices. Your password is hashed and never stored in plain text. Your payment information is encrypted in transit and at rest. Our systems are regularly audited for vulnerabilities.

However, no security system is perfect. We cannot guarantee absolute protection against all attacks. If we detect a data breach, we will notify affected users and relevant authorities as required by law.

Contact and policy updates on knock

If you have questions about our privacy practices or wish to exercise your rights, contact our support team at [email protected] or via live chat in your account. We will respond within 30 days.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated to you by email and posted on this page. Your continued use of knock after a change is posted constitutes acceptance of the updated policy.

This privacy policy applies to all knock members and visitors. It does not apply to third-party websites or services linked from knock — those sites have their own privacy policies. We encourage you to review their policies before sharing your information.

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